Legal disclosure, contact & terms.
Registered address, contact information, and the terms that apply to a booking, carried over from our own published record.
Legal disclosure information
Galapagos Shark Diving®, S.A.
Tax ID: 155699854-2-2020B4
Costa del Este, Prime Time Towers, piso 20–21, Panama City, República de Panamá
Contact information
WhatsApp: +593 98 185 2631
Phone: +1 201 4488 192
E-mail: info@galapagossharkdiving.com
Facebook & Instagram: @galapagossharkdiving
Twitter: @Galapagossharks
Terms and conditions
1. Booking and payment
A booking is confirmed once the required deposit has been received and written confirmation has been issued. Deposit required upon reservation is 30% of the regular rate. Final payment is due 120 days prior to departure. Failure to meet payment deadlines may result in automatic cancellation and applicable cancellation fees. Payments can be made in USD or other currencies such as EUR, GBP, AUD, CAD, and NZD; the exchange rate applied is based on the rate provided by our bank on the day the funds are received, including any exchange and bank fees.
2. Pricing
All prices are quoted in USD unless otherwise stated. Prices are subject to change until a booking is confirmed. Once confirmed, the agreed price is honored except in cases of external cost changes including, but not limited to, fuel surcharges, park fees, port fees, or government taxes.
3. Payment methods and fees
Payments may be made via bank transfer, credit card, or other approved methods. All credit card fees and third-party transaction fees are non-refundable under any circumstances, as these fees are charged and retained by financial institutions once a transaction is completed.
4. Cancellation and refund policy
All cancellations must be submitted in writing. From the booking date to 120 days before departure, the ship retains 30% of the regular rate. From 119 to 0 days before departure, the ship retains 100% of the regular rate. If a cancelled space is successfully filled by another guest, a credit may be issued at the sole discretion of the operator, minus any applicable fees and costs. All refunds are processed in USD; if a refund is requested in another currency, the exchange rate applied is based on the rate provided by our bank on the day of the refund, including any exchange fees.
5. Changes by the client
Any requested changes are subject to availability and may incur additional costs. No changes are guaranteed.
6. Changes or cancellation by the operator
Galapagos Shark Diving and its suppliers reserve the right to modify itineraries, vessels, schedules, or dive sites due to weather, safety, operational requirements, or regulatory changes.
7. Travel insurance
Comprehensive travel insurance is recommended. It must include coverage for trip cancellation, interruption, medical expenses, emergency evacuation, and diving-related incidents.
8. Diving requirements and assumption of risk
Guests must hold appropriate dive certifications and have sufficient experience for the selected itinerary.
9. Health and medical requirements
Guests must be medically fit for diving. Any medical condition must be disclosed prior to travel. A medical certificate may be required.
10. Liability
Galapagos Shark Diving acts as an intermediary between guests and third-party operators. We are not liable for any loss, injury, damage, delay, or expense arising from acts or omissions of third-party providers.
11. Force majeure
We are not liable for failure to perform obligations due to events beyond our control, including but not limited to natural disasters, pandemics, political unrest, strikes, or transportation disruptions.
This page carries over our published legal disclosure and terms. It is a summary for guests, not a substitute for legal advice — contact us directly with any questions about your booking.